TriCity Family Services
(630) 232-1070

1120 Randall Court
Geneva, IL 60134

Strengthening People – Building Communities Strengthening People – Building Communities

Agency Plans & Reports

As a nonprofit, community-based agency, TriCity Family Services is committed to providing the community with information about its activities and plans.  Click on a link below to learn more about TriCity Family Services.

 

FY16 990

Annual Reports

Strategic Plan

2016-2019-Strategic-Plan-cover

 

 

Client Satisfaction Survey Summary Report

In the interest of keeping you informed of the Agency’s continuing quality improvement efforts, we are pleased to provide you with the following results from Interim Client Satisfaction Surveys returned May 2018:

From the Initial Client Satisfaction Survey:

  • 98% of clients “Agreed” or “Strongly Agreed” with the statement “My therapist understands and respects me.”
  • 96% of clients “Agreed” or “Strongly Agreed” with the statement “I feel hopeful that I can achieve my goals in therapy.”
  • 98% of clients “Agreed” or “Strongly Agreed” with the statement “The therapy I am receiving is helping me deal more effectively with my needs and concerns.”
  • 98% of clients “Agreed” or “Strongly Agreed” with the statement “As a result of my therapy experience, I am functioning better at work or school.”
  • 96% of clients “Agreed” or “Strongly Agreed” with the statement “As a result of my therapy experience to date, I am functioning better in my daily life.”
  • 100% of clients “Agreed” or “Strongly Agreed” with the statement “My experience with TriCity Family Services is positive.”
  • 100% of clients “Agreed” or “Strongly Agreed” with the statement “I would recommend TriCity Family Services to a family member or friend in need.”

 

What our clients had to say …

“I always feel safe and comfortable here, everyone I’ve met is so nice and coming here is something I always look forward to.”

“Jennifer is wonderful.  She has helped me during one of the darkest times.  I had a recent slip am still getting my life back together, and Jennifer is helping tremendously.”

“Danna has made a positive impact on my family life.  We get along better at home which has helped me keep our interactions positive and progressively moving forward.  We look forward to our sessions and we feel like Danna is not only our therapist, but also a family friend.”

“Thanks to the dedication and comprehension from my therapist, Rehna, I am a better person who wants to achieve all my goals.  I love and highly recommend TriCities!  A place that saves lives.”

“The therapy I have received has allowed me a renewed look on how I react to life’s events.  I only regret that I didn’t come in for therapy years ago.”

 

About Us
Support Us
Contact Us
Main Office:

1120 Randall Court, Geneva, IL 60134

Hours:

Monday – Thursday 9:00 AM – 9:00 PM
Fridays 9:00 AM – 5:00 PM
Saturdays by appointment only

Satellite Office:

2570 Foxfield Road, Suite 101, St. Charles, IL 60174

Hours:

By appointment only

Phone: (630) 232-1070          Fax: (630) 232-1471

© Copyright 2018 TriCity Family Services