TriCity Family Services
(630) 232-1070

1120 Randall Court
Geneva, IL 60134

Strengthening People – Building Communities Strengthening People – Building Communities

Agency Plans & Reports

As a non-profit, community-based agency, TriCity Family Services is committed to providing the community with information about its activities and plans.  Click on a link below to learn more about TriCity Family Services.


FY16 990

Annual Reports

Strategic Plan




Client Satisfaction Survey Summary Report

In the interest of keeping you informed of the Agency’s continuing quality improvement efforts, we are pleased to provide you with the following results from Client Satisfaction Surveys returned between July 1, 2014 and December 31, 2014:

From the Initial Client Satisfaction Survey:

  • 93% of clients “Agreed” or “Strongly Agreed” with the statement “I feel hopeful that I can achieve my goals in therapy.”
  • 93% of clients “Agreed” or “Strongly Agreed” with the statement “The therapist seemed to understand the nature of my concerns at our first appointment.”
  • 97% of clients “Agreed” or Strongly Agreed” with the statement “My experience with TCFS is positive.”

What you had to say…

“We are very happy with the office and our therapist, Allyse.  She is very positive, helpful, listens and she is already helping us so much after only 3 session.”
“Sheri has been so good!  She has helped me thru a very difficult time in my life and gave me the tools and resources I need to go on by myself.”
“All interactions with TCFS have been extremely positive.  Thanks!”

 From the EAP Client Satisfaction Survey:

  • 100% of clients rated “Professionalism and sensitivity of the staff/counselors” as “Excellent” or “Good”
  • 100% of clients rated “Helpfulness in identifying problems and making a plan of action” as “Excellent” or “Good”
  • 100% of clients would use the EAP again

What you had to say…

“My counseling, I feel has been very necessary.  I look forward to my appointments and have felt better after.”
“Counselor was very welcoming and compassionate.  Was able to engage our sons (14 and 17) easily and encourage them to talk about their emotions.”
“…Learning things about myself, spouse and how to add joy to my life.”
“Great service.  Lou’s guidance helped me address my areas of concern and restored confidence in myself.”


About Us
Support Us
Contact Us
Main Office:

1120 Randall Court, Geneva, IL 60134


Monday – Thursday 9:00 AM – 9:00 PM
Fridays 9:00 AM – 5:00 PM
Saturdays by appointment only

Satellite Office:

2570 Foxfield Road, Suite 101, St. Charles, IL 60174


By appointment only

Phone: (630) 232-1070          Fax: (630) 232-1471

© Copyright 2018 TriCity Family Services