What is an Employee Assistance Program (EAP)?    

It is a free and confidential service that offers assistance to employees and their family members who are experiencing some type of personal or work-related problem.    

It is a program sponsored by your employer that provides professional guidance and assistance to help identify practical solutions for everyday problems. The program is both voluntary and confidential —it is designed to allow you to seek help on your own

Why is the EAP being offered?

You are your employer’s most important asset. They care about your personal and professional well-being.

The EAP is a positive approach that helps employees resolve problems before they begin to affect their jobs.  Co-workers or supervisors may encourage an employee to call, or a referral may be made by a supervisor.

What services are offered through the EAP?

• Face to face and telephone services to assess the problem and to map out a plan of action.

• Assistance and referral for problem resolution.

• Follow-up contact to ensure change is taking place and client satisfaction.

• 24 hour/7 day a week availability for emergencies.

• WorkLife telephonic and web based consultation, research and referral service.  To learn more about WorkLife, click here.

What kind of problems does the EAP address?

Marital, family or other relationship issues
Job stress/work related issues
Emotional stress, depression, or anxiety
Financial/Legal issues
Child care/Elder care issues
Alcohol/drug problems or other addictions
Grief/Loss

To access the EAP call:

TriCity Family Services
630.232.1070 (EAP-local) or
877.999.8237 (EAP-toll free)