To All Clients

In the interest of keeping you informed of the Agency's continuing quality improvement efforts, we are pleased to provide you with the following results from Client Satisfaction Surveys returned between 1/1/08 - 6/30/08:

Of those clients returning Initial surveys after their 4th counseling session:

• 100% indicated that the Agency's Intake Counselor conveyed an understanding of the nature of their concerns at the time of their intake interview

• 91% "agreed" or "strongly agreed" with the statement, "I feel hopeful that I can achieve my goals in therapy."

• 92.8% stated that the therapy they were receiving was already helping them deal more effectively with their problems.

• 98.2% "agreed" or "strongly agreed" with the statement, "My experience with TCFS is positive."

Of those clients returning End of Treatment surveys:

• 100% reported that the concerns prompting them to seek therapy were adequately addressed.

• 77% responded that they "often" or "always" felt more hopeful about the future as a result of the therapy they received at TCFS.

• 88.9% stated that therapy has helped them find better ways to handle their family/personal relationships.

100% of all clients responding to the survey "strongly agreed" or "agreed" with the statement, "I would recommend TCFS to a family member or friend in need."