To All Clients

In the interest of keeping you informed of the Agency's continuing quality improvement efforts, we are pleased to provide you with the following results from Client Satisfaction Surveys returned between January 1, 2011 and June 30, 2011:

• We scored a 94% in Overall Satisfaction on the Initial Client Satisfaction Survey
• We scored a 88% in Overall Satisfaction on the Interim Client Statisfaction Surveys
• We scored a 91% in Overall Satisfaction on the EAP Client Satisfaction Surveys

What you had to say....

• "I feel that she [therapist] understood me and was eager to help me.  I look foward to my visit with her.  She has started giving me the tools I need to improve and get healthy again"

• "I especially appreciate Michelle's identification of my daughter's strengths and is working to incorporate these into her treatment plan.."

• "I think Gail Mastio is an exceptional thereapist and a perfect fit for me."

• "You guys are very nice and do your jobs in a great way."

• "I think we are able to function better in our family and handle advisory better.  We will continue to work on the solutions we have been given."

• "Great consultant, great facility, great results!"

We thank you for your feedback and will continue to strive for excellence and quality in all that we do.