To All Clients

In the interest of keeping you informed of the Agency's continuing quality improvement efforts, we are pleased to provide you with the following results from Client Satisfaction Surveys returned between July 1, 2009 and December 31, 2009:

Initial Survey Results:

Overall Satisfaction - 97.2%

Comments:

• "We spoke to several other psychologists in the last two years, and Gail is the only one who has outlined the problems and proposed a treatment plan.  I'm hoping and praying that she can help our family."
  
• "She looks at me when I'm talking and I know that she is listening."
  
• "Things have only gotten better."

Interim Survey Results:

Overall Satisfaction - 92.5%

• 90.9% feel that the receptionists and the business office staff are always courteous.
  
• 100% feel their experience with TriCity Family Services is positive.

EAP Survey Results:

Comments:

• "My counselor informed herself about my medical condition which was a big help.  She was able to understand some of the things I was going thru."
  
• "Linda is amazing and has made a huge difference in my life."
  
• "My counselor presented my situation in a different light, made me see things differently and gave me tools to help work it out."