TriCity Family Services

1120 Randall Court
Geneva, IL 60134

Strengthening People – Building Communities Strengthening People – Building Communities

Coronavirus: What You Need to Know

Dear Community Supporters,

In these difficult and uncertain times, we cannot emphasize enough how important it is that we are there for the mental health needs of this community.

We are still serving existing clients and accepting new clients; however, we have taken precautions to limit the exposure of Coronavirus Disease 19 (COVID-19) to our clients and their families, as well as our own staff and visitors.

Our lobby is closed to visitors and walk-in clients.

Existing clients seeking teletherapy sessions, video and phone, or needing to get a hold of their therapists, should call the main office at 630.232.1070 and leave a message.

New clients seeking services should call the main office at 630.232.1070 and leave a message for our intake coordinator to contact callers directly.

As an essential business, it is our plan to minimize disruption of mental health services to the community and also ensure that we do our part to mitigate the spread of COVID-19. While most of our staff are working remotely, the executive director and management team are continuing to maintain smooth business operations.

We will keep everyone informed with guidance from the Centers for Disease Control (CDC), Illinois Department of Public Health and the Kane County Health Department. Please call our office with any questions.

Now more than ever, the health, safety and well-being of our community members remains a top priority and we appreciate everyone’s support during this challenging time.

Warmest regards,
Laura Poss
Executive Director

Please click below to access 4/23/20 radio broadcast with 95.9 FM and TriCity Family Services (on managing emotions during the COVID-19 pandemic):

Please access these important resources for additional information:

The Centers for Disease Control provides updates on the virus and safety information for the public and healthcare professionals.

The Illinois Department of Health provides updates on the disease’s spread within the state, as well as frequently asked questions available HERE.

Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Hotline: 1.800.985.5990 or text TalkWithUs to 66746.

People with deafness or hearing loss can use their preferred relay service to call 1.800.985.5990.

Crisis Line of the Fox Valley: 630.906.0516

Suicide Prevention Services of America: 630.482.9696

Text HOME to 741741 to reach a crisis counselor.

Local Food Pantries


In an effort to keep our clients and community safe, please click on the links below to access printable resources regarding Coronavirus Disease 2019 (COVID-19).









About Us
Support Us
Contact Us
Main Office:

1120 Randall Court, Geneva, IL 60134


Monday – Thursday 9am-9pm
Fridays 9am-5pm
Saturdays by appointment only

Satellite Office:

2570 Foxfield Road, Suite 101, St. Charles, IL 60174


By appointment only

Phone: 630.232.1070          Fax: 630.232.1471

© Copyright 2020 TriCity Family Services