Coronavirus: What You Need to Know

A Letter to the Community: Reopening TriCity Family Services (July 29, 2020)

Dear Clients and Community Supporters,

TriCity Family Services’ Management Team, with the support of the Board of Directors, has been working on plans to reopen its agency offices for in-person services. Since the middle of March, we have been providing telehealth services to make sure we continued meeting the mental health needs of our community during the COVID-19 pandemic. Telehealth services will continue to be available.

We will resume offering in-person services at our offices in mid-August. The purpose of this letter is to share with you steps we have taken to prepare for in-person services, communicate important new procedures, and solicit your support.

 Safety Measures

TriCity Family Services has taken several steps to enhance the safety of anyone entering our offices, based on the guidelines put in place by the Centers for Disease Control and Prevention (CDC), the Illinois Department of Public Health (IDPH), and the Kane County Health Department. This includes a more frequent cleaning and sanitizing schedule, particularly disinfecting workstations, phones, computer equipment, and common areas. We have reconfigured offices to ensure that clients and therapists are able to maintain a minimum distance of 6 feet apart and removed certain hard-to-clean items (e.g. magazines, toys). Therapist and other employee work shifts will be adjusted and staggered so that fewer people are onsite at one time.

To help keep our agency safe, we are implementing the following policies:

  • All persons who enter our doors will be screened for symptoms of, or exposure to, COVID-19. Anyone with symptoms or recent exposure to COVID-19 will not be able to enter the building.
  • Face masks will be required for all persons in the building. Therapists and clients must wear masks throughout the entire therapy session.
  • Our lobby will remain closed. Anyone accompanying a client but not participating in a therapy session will be asked to wait in the parking lot.
  • Posters and signs will be posted throughout the business to encourage social distancing and frequent hand washing. Hand sanitizer will be available throughout the building.

We will communicate agency protocol on our website, social media platforms and miscellaneous email marketing materials.

Client Procedures

Below are new check-in procedures for in-person sessions:

  • Clients will call the front desk upon arrival to the agency and will be screened for symptoms of, or exposure to, COVID-19.
  • If a client is exhibiting symptoms, or has recently been exposed, the client will be asked to reschedule the appointment or participate in a telehealth session.
  • Clients will be admitted into the office by the therapist.
  • Surgical face masks will be provided upon entry to the building and must be worn throughout the entire therapy session.

Group Gatherings

Until we are more confident that group gatherings can take place in a manner that meets or exceeds the safety guidelines of local and state health officials, there will be no in-person group gatherings or community programs.

TriCity Family Services eagerly anticipates welcoming staff members back to its offices and looks forward to seeing the faces of client families who most depend on us. We will be there for those whose increased anxiety, fear and stress levels are better managed when in the safety and comfort of our community mental health center and will do so with utmost care and consideration. Thank you for your ongoing commitment to us during these critical times.

Continued good health to you and your loved ones,
Laura Poss
Executive Director


(April 24, 2020)

Dear Community Supporters,

In these difficult and uncertain times, we cannot emphasize enough how important it is that we are there for the mental health needs of this community.

We are still serving existing clients and accepting new clients; however, we have taken precautions to limit the exposure of Coronavirus Disease 19 (COVID-19) to our clients and their families, as well as our own staff and visitors.

Our lobby is closed to visitors and walk-in clients.

Existing clients seeking teletherapy sessions, video and phone, or needing to get a hold of their therapists, should call the main office at 630.232.1070 and leave a message.

New clients seeking services should call the main office at 630.232.1070 and leave a message for our intake coordinator to contact callers directly.

As an essential business, it is our plan to minimize disruption of mental health services to the community and also ensure that we do our part to mitigate the spread of COVID-19. While most of our staff are working remotely, the executive director and management team are continuing to maintain smooth business operations.

We will keep everyone informed with guidance from the Centers for Disease Control (CDC), Illinois Department of Public Health and the Kane County Health Department. Please call our office with any questions.

Now more than ever, the health, safety and well-being of our community members remains a top priority and we appreciate everyone’s support during this challenging time.

Warmest regards,
Laura Poss
Executive Director

Please click below to access 4/23/20 radio broadcast with 95.9 FM and TriCity Family Services (on managing emotions during the COVID-19 pandemic):

Please access these important resources for additional information:

The Centers for Disease Control provides updates on the virus and safety information for the public and healthcare professionals.

The Illinois Department of Health provides updates on the disease’s spread within the state, as well as frequently asked questions available HERE.

Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Hotline: 1.800.985.5990 or text TalkWithUs to 66746.

People with deafness or hearing loss can use their preferred relay service to call 1.800.985.5990.

Crisis Line of the Fox Valley: 630.906.0516

Suicide Prevention Services of America: 630.482.9696

Text HOME to 741741 to reach a crisis counselor.

Local Food Pantries

In an effort to keep our clients and community safe, please click on the links below to access printable resources regarding Coronavirus Disease 2019 (COVID-19).









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Monetary donations of any amount help TriCity Family Services provide a range of counseling and other mental health services to more than 4,000 clients and their families each year.

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